Refunds and Cancellation Policy

This Refunds and Cancellation Policy applies to purchases made on SafalTrader.com, including Safal Trader Pulse, Gold Pulse, Nifty Pulse, Safal Edge+, memberships, subscriptions, digital products, premium indicator setups, PDFs, historical data, downloadable files, educational resources, and other market-related digital services offered by Safal Trader.

1. General Refund Policy

We aim to provide clear, useful, and valuable digital products, tools, memberships, subscriptions, premium setups, and educational resources. However, because most Safal Trader products and services are digital in nature, refunds are limited and will be reviewed on a case-by-case basis.

By purchasing from Safal Trader, you agree that you have read the product description, checked the product requirements, understood the billing terms, and accepted the refund and cancellation conditions before completing your order.

2. Digital Products

Digital products include, but are not limited to, premium indicator setups, dashboards, PDFs, ebooks, checklists, historical data files, market research files, templates, downloadable resources, and other online files.

Since digital products can be accessed, copied, downloaded, or used immediately after purchase, refunds may not be available once the product has been delivered, accessed, downloaded, or activated.

• No refund may be provided after a digital file has been downloaded.
• No refund may be provided after a license key, access link, membership access, or product file has been issued.
• No refund may be provided if the product was purchased by mistake after delivery.
• No refund may be provided if the user fails to check compatibility or requirements before purchase.

3. Safal Trader Pulse, Gold Pulse, and Nifty Pulse

Safal Trader Pulse, including Gold Pulse and Nifty Pulse, is a timing-awareness and market-observation framework. It is designed for market preparation, selected timing-window observation, and educational chart study.

Safal Trader Pulse does not provide buy signals, sell signals, entry levels, exit levels, targets, stop-loss levels, profit guarantees, accuracy guarantees, funded-account success, payout guarantees, or financial advice.

Refunds will not be provided only because a user did not make profit, did not get expected trading results, faced market loss, missed a timing window, misunderstood the use of Pulse Times, or treated Safal Trader Pulse as a signal service.

4. Safal Edge+ and Premium Market Tools

Safal Edge+ and other premium market tools, setups, dashboards, or indicator-related products are educational and analytical resources only. They are intended to support chart study, market observation, and user-led decision-making.

Safal Edge+ and other Safal Trader tools do not guarantee profits, trading accuracy, future results, or market performance. Users are responsible for applying their own strategy, confirmation method, risk plan, and judgment.

5. Membership Refunds

Membership purchases may provide access to premium content, tools, dashboards, learning material, private pages, restricted resources, or product-specific access. Once membership access is activated, refund eligibility becomes limited.

• If membership access has not been activated, a refund request may be reviewed.
• If premium content has already been accessed, a refund may not be available.
• If the membership includes downloadable files, refund eligibility may end after download access is provided.
• Partial refunds are not guaranteed for unused membership time.

6. Subscription Refunds and Cancellation Policy

Certain Safal Trader products or services may be offered on a recurring subscription basis. By purchasing a subscription, you authorize recurring billing according to the selected plan, price, and billing cycle.

You may cancel your subscription at any time through your account settings or by contacting us before the next billing cycle. Cancellation stops future automatic renewals, but it does not automatically create refund eligibility.

• Cancellation prevents future subscription charges.
• Cancellation does not automatically generate a refund.
• Fees already paid for the current billing period are generally non-refundable.
• Previous subscription payments are not refundable.
• Access to subscription content may continue until the end of the active billing period unless otherwise stated.
• No prorated or partial refunds are guaranteed for unused subscription time.
• If you cancel after your billing date, the charge for that billing period may still apply.

Most digital subscription services are non-refundable once access has been granted because they provide immediate access to premium content, tools, educational materials, research resources, or member-only features.

7. Historical Data and Dataset Products

Historical data, backtesting files, market datasets, CSV files, Excel files, reports, or other data-based products are provided as digital informational resources.

Due to the nature of downloadable data, refunds may not be available once the data file has been delivered, downloaded, opened, or accessed.

8. Non-Refundable Cases

Refunds will generally not be approved in the following cases:

• You changed your mind after receiving access.
• You purchased the wrong product by mistake.
• You did not read the product description properly.
• You expected guaranteed profit, trading success, or confirmed market movement.
• You faced trading loss after using any product, timing window, tool, or information.
• You downloaded, copied, opened, or accessed the digital product.
• Your device, broker, software, internet connection, or trading platform is not compatible.
• You shared, leaked, transferred, resold, copied, or misused the product.
• Your account, membership, subscription, or product access was restricted, suspended, or permanently banned due to misuse, unauthorized sharing, resale, copying, leakage, fraud, abuse, or violation of Safal Trader policies.
• You cancelled your subscription after the billing date.
• You did not use the subscription, membership, or product after purchase.
• You no longer need the product or service.
• You are requesting a refund for a completed subscription billing period.
• You violated our Terms & Conditions, usage rules, or access policies.

9. Misuse, Abuse, Unauthorized Use, and Account Ban

Safal Trader products, including Safal Trader Pulse, Gold Pulse, Nifty Pulse, Safal Edge+, memberships, subscriptions, premium setups, digital files, tools, dashboards, datasets, and educational resources, are provided only for the registered customer’s personal use, learning, preparation, market observation, and analytical purposes.

Users are not allowed to copy, share, resell, redistribute, leak, transfer, publish, record, screenshot, scrape, reverse engineer, reproduce, modify, commercially exploit, or provide unauthorized access to any Safal Trader product, content, timing data, Pulse Time, dashboard, member-only page, file, setup, tool, service, private resource, or educational material.

If any user misuses, abuses, shares, resells, leaks, copies, transfers, reverse engineers, records, screenshots, publishes, impersonates, creates fake offers, collects money without authorization, or commercially exploits any Safal Trader product or service without permission, Safal Trader may restrict, suspend, or permanently ban the user’s account and access, as permitted under applicable law.

In such cases, the user will not be eligible for any refund, partial refund, subscription refund, membership refund, renewal refund, credit, replacement access, compensation, extension, transfer, or continued service access, except where required by applicable law.

Safal Trader also reserves the right to deny future purchases, cancel active access, block accounts, disable memberships, restrict subscriptions, and take appropriate action against misuse, fraud, unauthorized sharing, impersonation, fake offers, unauthorized money collection, policy violations, or breach of our Terms & Conditions.

10. Refunds for Duplicate Payments

If you were charged twice for the same product, membership, or subscription due to a technical or payment gateway issue, please contact us with proof of payment. After verification, we may refund the duplicate payment.

11. Failed Payment or Incomplete Order

If your payment was deducted but your order was not completed, access was not provided, or download was not delivered, please contact us with your payment details, order ID, registered email, and screenshot if available.

After verification, we may either provide product access or process a refund where applicable.

12. Cancellation Policy

Digital product orders generally cannot be cancelled after successful payment and delivery because access is provided immediately.

• One-time digital product purchases cannot usually be cancelled after delivery.
• Membership or subscription cancellation stops future renewals only.
• Cancellation does not automatically qualify a customer for a refund.
• Current and previous billing periods are generally non-refundable.
• No partial or prorated refunds are guaranteed for unused access time.
• If recurring subscriptions are offered, cancellation must be completed before the next billing date to avoid future charges.

Subscription refund and cancellation policies generally provide that cancelling a subscription prevents future renewals but does not entitle the customer to a refund for any current or previous billing period. By purchasing a subscription, you acknowledge and agree to these terms.

13. Affiliate Products

Safal Trader may promote third-party or affiliate products. If you purchase a product through an affiliate link, the refund, cancellation, support, delivery, and billing rules will be handled by that third-party seller or platform.

Safal Trader is not responsible for refunds, delivery issues, billing disputes, product quality, or support related to third-party affiliate products.

14. Chargebacks and Payment Disputes

If you have any issue with your purchase, please contact us first before raising a chargeback or payment dispute. False chargebacks, refund abuse, or payment fraud may result in account suspension, access cancellation, and future purchase restrictions, as permitted under applicable law.

15. Refund Request Process

To request a refund review, please contact us through the official Contact Us page on SafalTrader.com. You should provide:

• Your full name.
• Registered email address.
• Order ID or payment reference number.
• Product, membership, or subscription name.
• Reason for refund request.
• Screenshot or proof of payment, if required.

16. Review and Approval

Submitting a refund request does not guarantee approval. Each request will be reviewed based on product type, subscription status, access status, download status, usage history, technical issue, misuse status, account status, and policy conditions.

If approved, the refund will be processed through the original payment method where possible. Processing time may depend on the payment gateway, bank, or financial service provider.

17. Technical Support Before Refund

If a product is not working due to installation, setup, access, or compatibility issues, we may first try to provide support or troubleshooting guidance. Refunds may not be approved if the issue can be reasonably solved through support.

18. Legal Requirement Exception

Except where required by applicable law, digital products, memberships, subscriptions, premium setups, datasets, downloadable resources, and educational services provided by Safal Trader are generally non-refundable once access has been granted, content has been delivered, or the service has been activated.

19. Changes to This Policy

We may update this Refunds and Cancellation Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of the website or purchase of products after changes means you accept the revised policy.

20. Contact Us

For refund, cancellation, failed payment, duplicate payment, subscription, access restriction, account ban, misuse, or order-related questions, please contact us through the official Contact Us page on SafalTrader.com.